Tenant Management

Invites, portal access, the tenant lifecycle, move-outs, and documents.

• What do the tenant statuses mean?

  Each tenant moves through a simple flow: invited, registered, screening, lease, assigned, and moved out. The Tenants page shows where each person is and...

• How do tenant invites and portal access work?

  Inviting a tenant sends them an email link to create their portal account. The link works for 7 days; resending issues a fresh one.

• How do I change which tenant pays the rent?

  On a lease with more than one tenant, open Manage Payments for the lease, or Tenant Management > Tenant Details > Tenant Info. Each current lease has it...

• How do I move a tenant out?

  Move Out from a tenant or property opens Review tenant departure. Select the affected agreement from the person's exact recorded memberships. Signed agr...

• How do I collect documents from a tenant?

  Open the tenant and choose Request Documents. Pick what you need - ID, pay stubs, proof of address, insurance, and more - and the tenant is asked to upl...

• Can I track renter's insurance?

  Yes. A lease can require renter's insurance, and the tenant's page shows whether it is on file and when it expires.