Payments Management

How tenants pay, payment requests, offline payments, refunds, and late fees.

• A tenant's bank payment was returned - what happens?

  Bank transfers (ACH) are not instant. A transfer can be accepted, then returned unpaid days later - most often for insufficient funds, a closed account,...

• How do tenants pay rent?

  Tenants pay from their portal by card or by bank transfer (ACH). Each available payment method shows its processing fee before the tenant pays. Review t...

• What are the ways to collect rent?

  There are three collection modes per lease. Tenant portal (the default): the tenant logs in and pays, or sets up auto-pay. Monthly payment link: the app...

• How do I request a one-time payment?

  Use Send Payment Request on the Payments page for things like a deposit, a repair charge, or a utility bill. The tenant gets an email with a secure paym...

• How do I record cash, check, or Zelle payments?

  Anywhere you see Record Payment or Mark Paid Offline, you can log money you collected outside the app - cash, check, Zelle, Venmo, bank transfer, credit...

• How do late fees and reminders work?

  If a lease has late fees configured, the app applies them automatically once rent is past the grace period, and sends the tenant escalating overdue remi...

• How do refunds work?

  You can refund a payment the tenant made through the app from Transaction History. The original payment amount goes back to the tenant; processing fees...