Getting Paid & Bank Setup

Connecting your bank, verification, and when payouts arrive.

• What is the difference between rent due, processing and paid?

  Understand rent due, bank transfers awaiting settlement and received payments in PropertyFolio, including partial transfers and checking your balance.

• Why does a rent month show as one record, and where are the retries?

  Transaction History shows one record per rent month. That record carries the final status of the month, so a rent payment that bounced and was then paid...

• How do I set up my account to receive rent?

  Rent and other tenant payments are processed by Stripe, our payments partner. From the Payments page, follow the setup prompt and complete Stripe's onbo...

• When does the money reach my bank?

  Tenant payments settle into your payment account first, then pay out to your bank on the standard schedule - typically within a couple of business days...

• Why can't my tenant pay me yet?

  If the payment provider still needs information from you - an ID document, a bank account, a detail about your business - tenant payments are paused unt...