Terms of Service

1. Agreement to These Terms; Eligibility

These Terms of Service (the "Terms") form a binding legal agreement between you and SSR Digital LLC ("SSR Digital," "PropertyFolio," "we," "us," or "our"), the operator of the PropertyFolio property-management software service, including our websites, web applications, mobile applications, tenant portal, and related features (collectively, the "Service"). By creating an account, clicking to accept, or accessing or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service.

These Terms contain a BINDING ARBITRATION provision and a CLASS-ACTION and JURY-TRIAL WAIVER in Section 19 that affect your legal rights. Please read them carefully. You have a right to opt out of arbitration within 30 days as described in that Section.

The Service is intended only for users located in the United States who are landlords, property managers, or tenants invited to the Service by a landlord or property manager. To use the Service you must be at least 18 years old and able to form a binding contract. The Service is not directed to, and may not be used by, children under the age of 18; if we learn we have collected information from a person under 18, we will delete it. We make no representation that the Service is appropriate or available outside the United States. If you use the Service on behalf of a company, partnership, or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

Platform Role. You acknowledge that we provide software tools only. We are not a real estate brokerage, law firm, accounting firm, financial advisor, registered investment adviser, lender, bank, money transmitter, money services business, consumer reporting agency, insurer, or property manager, and nothing in the Service creates any such relationship between you and us.

2. Accounts and Security

To use most features of the Service you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at legal@property-folio.com of any unauthorized use or suspected security breach.

We secure account passwords using PBKDF2-HMAC-SHA256 hashing with 100,000 iterations and a unique per-password salt. Signing in creates a session credential that expires after seven days; depending on the client you use, it is held in a session cookie, in your browser's local storage, or in your device's app storage, and it is used solely to keep you signed in. You may also sign in using Google OAuth or Sign in with Apple, subject to those providers' terms. You remain responsible for your own credentials and devices.

Landlords and property managers may invite tenants and team members to the Service. If you invite others, you are responsible for ensuring you have a lawful basis to do so and for the conduct of those you authorize. Team-management features allow you to grant role-based access to team members; you are responsible for the access levels you assign and for promptly removing access when appropriate.

We may suspend or terminate your account, or restrict access, if we reasonably believe you have violated these Terms, created risk or legal exposure for us or others, or for other operational reasons as described in Section 14.

3. License to Use the Service; Intellectual Property

Subject to your compliance with these Terms and, for paid features, payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal property-management purposes.

We and our licensors own all right, title, and interest in and to the Service, including all software, designs, text, graphics, AI models and outputs we provide, document templates, and other content we make available, and all related intellectual property rights. Except for the limited license granted above, no rights are granted to you. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service, except to the extent such restriction is prohibited by applicable law.

Feedback. If you give us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.

4. Your Content and Data

"Your Content" means the data, documents, photographs, property and financial information, lease and tax data, messages, and other materials you submit to or generate through the Service. As between you and us, you retain all ownership rights in Your Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Your Content solely as necessary to operate, maintain, secure, and improve the Service and to provide it to you and the users you authorize (such as invited tenants or team members), and as further described in our Privacy Policy. This license includes processing Your Content through our sub-processors and AI features as described in Sections 5 and 6.

Your Responsibilities. You represent and warrant that you have all rights, consents, and authority necessary to submit Your Content and to authorize the processing described in these Terms, including consents required to upload tenant, financial, and third-party personal information. You are solely responsible for the accuracy, quality, and legality of Your Content.

Data Storage and Security. We store account and application data in Cloudflare D1 and store documents and photographs in Cloudflare R2. We do not store full payment card numbers or complete bank account credentials; card and bank payment details are collected and handled by Stripe, and any bank login credentials used to connect your mortgage are collected and handled by Plaid. We use commercially reasonable technical and organizational measures to protect Your Content, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Backups and Loss. You are responsible for maintaining your own copies of important data. We are not liable for any loss, corruption, or unavailability of Your Content except as required by applicable law.

5. Third-Party Services and Sub-Processors

The Service relies on third-party services that process data on our behalf or provide functionality to you. These sub-processors and integrations include, without limitation: Stripe (payment processing, subscription billing, and landlord payout accounts); Plaid (mortgage data import via its Liabilities product only - Plaid does not process payments for the Service); Checkr (tenant background screening); Cloudflare (application data storage via D1, document storage via R2, caching via KV, AI document parsing and analysis via Workers AI, and transactional email delivery via Email Sending); Resend (transactional email, retained as a fallback delivery path); Google (OAuth sign-in, Places address lookup, USPS address validation, and, as a fallback AI provider for certain Investment Analyzer outputs, its Gemini models); Apple (Sign in with Apple, and in-app purchase billing for subscriptions bought in our iOS app); Google Play (in-app purchase billing for subscriptions bought in our Android app); RevenueCat (validation and management of mobile in-app subscriptions); Expo (delivery of mobile push notifications, which include the notification's title, body, and related details); and RentCast and RealtyAPI (property, listing, and valuation data lookups keyed on a property address). Additional integration providers may be added over time.

Your use of these third-party services may be subject to the third party's own terms of service and privacy policies, and you are responsible for reviewing and complying with them. We are not responsible or liable for the acts, omissions, availability, accuracy, or data practices of any third-party service, and your dealings with them are solely between you and that third party. If a third-party service changes, limits, or discontinues its offering, the related Service features may be affected, and we are not liable for any resulting impact.

Third-party data made available through the Service (including property data, address data, valuation data, and screening data) originates from those providers, and we do not independently verify and do not warrant its accuracy or completeness.

6. AI Features; Document Parsing

The Service includes artificial-intelligence-assisted features, including AI parsing and extraction of uploaded documents (such as closing statements, leases, mortgage statements, tax and insurance documents, and bills and receipts), AI-assisted listing descriptions and analysis content, and the Investment Analyzer described in Section 10. These features process Your Content through AI models, including Cloudflare Workers AI. The Service does not include an AI chat assistant, and no AI feature takes action on your behalf without your input.

AI and automated outputs are generated automatically and may be incomplete, inaccurate, or erroneous, and may not reflect current law or market conditions. They are provided as a productivity aid only and are not a substitute for your own review and professional judgment. You are responsible for reviewing, verifying, and correcting any AI-generated or AI-extracted information before relying on it for any legal, tax, financial, or investment purpose, and you assume all risk arising from your reliance on AI outputs. To provide these features, the relevant content is processed by our AI service provider, Cloudflare. Certain Investment Analyzer outputs may additionally be processed by Google's Gemini models as a fallback when our primary provider is unavailable. We make no representation or warranty that AI outputs are accurate, complete, current, or fit for any particular purpose, and the disclaimers in Sections 7 through 11 and the limitations in Section 17 apply fully to all AI features.

7. No Legal, Tax, or Investment Advice

PROPERTYFOLIO PROVIDES SOFTWARE TOOLS, NOT PROFESSIONAL ADVICE. We are not a law firm, accounting firm, tax-preparation service, registered investment adviser, broker-dealer, or financial advisor, and no attorney-client, accountant-client, fiduciary, or advisory relationship is created by your use of the Service.

(a) Lease Generation and Legal Documents. PropertyFolio provides self-help software that generates lease agreements and other documents from templates and the information you supply. WE ARE NOT A LAW FIRM, ARE NOT YOUR ATTORNEY, AND DO NOT PROVIDE LEGAL ADVICE, LEGAL OPINIONS, RECOMMENDATIONS, OR REPRESENTATION. Our 50-state and District of Columbia lease generation and document tools, including any state-specific clauses, are SOFTWARE-GENERATED TEMPLATES provided for informational and convenience purposes only and are NOT a substitute for the advice of a licensed attorney. Landlord-tenant law varies by state and locality and changes frequently; we do not guarantee that any generated document is current, complete, valid, enforceable, or suitable for your specific situation, and any document may require modification. You are solely responsible for reviewing every document, for its legal sufficiency and enforceability, and for compliance with all applicable federal, state, and local laws. We strongly recommend that you consult a licensed attorney in the relevant jurisdiction before using any generated document. Your use of these tools does not create an attorney-client relationship with us.

(b) Tax Reports. Our tax report features, including Schedule E and Form 8825 summaries and any CSV, PDF, and Excel exports, are informational aids generated from the data you provide and intended only to help you organize financial information. THEY DO NOT CONSTITUTE TAX, ACCOUNTING, OR FINANCIAL ADVICE, ARE NOT TAX PREPARATION SERVICES, AND ARE NOT A SUBSTITUTE FOR A CERTIFIED PUBLIC ACCOUNTANT, ENROLLED AGENT, OR QUALIFIED TAX PROFESSIONAL. We do not prepare or file returns on your behalf and do not guarantee the accuracy, completeness, or IRS-compliance of any report or calculation. You are solely responsible for the accuracy of your underlying data, for your tax positions, calculations, and filings, and for any taxes, interest, penalties, or audit consequences, in each case in compliance with the Internal Revenue Code and applicable state and local tax law. Consult a qualified tax professional before relying on any output for tax purposes.

(c) Investment and Financial Outputs. As further described in Section 10, the Investment Analyzer and related estimates are for informational purposes only and DO NOT constitute investment, financial, lending, appraisal, or real estate advice.

You agree that you will independently evaluate, and consult appropriately licensed professionals regarding, any legal, tax, financial, or investment decision, and that you will not rely on the Service as your sole basis for any such decision.

8. Not a Party to Leases or Landlord-Tenant Relationships

PropertyFolio is a software platform only. We are NOT a party to any lease, rental agreement, amendment, addendum, screening decision, payment arrangement, or landlord-tenant relationship that you create, sign, manage, or document using the Service, and we are NOT a landlord, property manager, leasing agent, real estate broker, escrow agent, agent of any user, or guarantor.

We have no involvement in, and assume no responsibility or liability for, the underlying landlord-tenant relationship or any transaction between users, including the formation, terms, performance, breach, enforcement, renewal, or termination of any lease; rent, deposits, or fees; habitability or property condition; maintenance; evictions; deposit return; fair-housing compliance; or any dispute between a landlord, property manager, and tenant. All decisions regarding tenant selection, lease terms, rent, deposits, fees, maintenance, eviction, deposit return, habitability, and any other aspect of the landlord-tenant relationship are made solely by you.

You are solely responsible for compliance with all applicable federal, state, and local laws governing rental housing, including the Fair Housing Act, anti-discrimination laws, security-deposit laws, eviction procedures, rent regulation, and disclosure requirements. We do not review, approve, endorse, or assume any responsibility for your leases, your tenants, your screening or rental decisions, or your conduct as a landlord or property manager. Any dispute arising out of a lease or the rental relationship is solely between the parties to that lease, you agree we are not a proper party to any such dispute, and we disclaim all liability arising from those relationships.

9. Electronic Signatures (ESIGN/UETA)

The Service includes electronic-signature features for leases, amendments, and other documents. By using these features, you consent to conduct transactions and sign documents electronically under the federal Electronic Signatures in Global and National Commerce Act (ESIGN) and applicable state Uniform Electronic Transactions Act (UETA), and you agree that your electronic signature is the legal equivalent of your manual signature and binds you to the signed document. You may withdraw your consent to transact electronically as permitted by applicable law, but doing so may prevent you from using the e-signature features of the Service.

You are responsible for verifying the identity, authority, and consent of all signatories to any document you send for signature or sign. We do not guarantee that any electronically signed document will be deemed valid, binding, or enforceable by any court or authority, and we are not responsible for any signer's fraud, lack of authority, repudiation, or failure to consent. You remain solely responsible for the content and legal effect of any document you send for signature or sign.

10. Investment Analyzer; Estimates

The Investment Analyzer and related features generate estimated figures and projections, including after-repair value (ARV), rent estimates, return on investment (ROI), capitalization rate, BRRRR analyses, loan scenarios, maintenance-cost predictions, and property valuations. These figures are ESTIMATES generated from automated models and data obtained from third parties (including RentCast and other sources) and are provided for INFORMATIONAL PURPOSES ONLY.

ALL SUCH OUTPUTS DO NOT CONSTITUTE INVESTMENT, FINANCIAL, LENDING, REAL ESTATE, OR APPRAISAL ADVICE, OR A RECOMMENDATION TO BUY, SELL, HOLD, FINANCE, OR IMPROVE ANY PROPERTY. We are not a registered investment adviser, broker, lender, or licensed appraiser, and no output is an appraisal or a loan offer. We do not guarantee the accuracy, reliability, completeness, or timeliness of any estimate or of the underlying third-party data, and we do not guarantee any value, rent, return, valuation, or financial result. Real estate investing involves substantial risk, including loss of principal, and actual results will vary and may differ materially from any estimate. You rely on these outputs entirely at your own risk and should independently verify all data, obtain a licensed appraisal, and consult qualified financial, investment, and real estate professionals before making any investment decision.

11. Tenant Background Screening (FCRA)

Tenant background screening is performed by our third-party provider, Checkr, Inc., a consumer reporting agency, and the resulting reports, including criminal, eviction, sex-offender registry, global watchlist and identity verification, and (depending on the package ordered) credit and income checks, are "consumer reports" governed by the federal Fair Credit Reporting Act (15 U.S.C. Section 1681 et seq.) (the "FCRA") and applicable state and local law. PROPERTYFOLIO AND SSR DIGITAL LLC ARE NOT A CONSUMER REPORTING AGENCY AND DO NOT GENERATE, FURNISH, OR ASSUME RESPONSIBILITY FOR THE CONTENTS OF ANY CONSUMER REPORT.

How the applicant's information is collected, and what we receive. The applicant completes the screening on a page hosted by Checkr and enters their own identity information there, including any Social Security number and date of birth, directly with Checkr. WE DO NOT RECEIVE OR STORE AN APPLICANT'S SOCIAL SECURITY NUMBER OR DATE OF BIRTH. When a report is returned to us, we receive and store the report's contents together with the name and email address Checkr holds for the applicant, so that the report can be displayed to you and matched to the applicant you invited. Where the package you ordered includes income verification, the report we receive and display to you may also include bank account information the applicant supplied to Checkr, such as the institution name, account type, the last four digits of the account number, the account holder name as held by the bank, balances, and insufficient-funds history.

Name matching is a convenience, not verification. The Service compares the name you entered when inviting an applicant against the name returned on the report, and may show you that the two differ. THAT COMPARISON IS AN ADVISORY DISPLAY ONLY. IT IS NOT AN IDENTITY VERIFICATION SERVICE, IS NOT ITSELF A CONSUMER REPORT, AND IS NOT A DETERMINATION THAT ANY PERSON IS OR IS NOT WHO THEY CLAIM TO BE. It may report a difference for innocuous reasons, including a married name, a middle name, or a typographical error, and it cannot detect every impersonation. You remain solely responsible for verifying the identity of any applicant and for any decision you make.

Screening fees. Screening is ordered through the Service and billed by us, not by Checkr, at the price shown before you order, which includes our markup over the provider's cost. We offer more than one screening package; the package, the checks it includes, and its price are shown to you before you order. When you order a screening you choose whether the fee is charged to you or to the applicant. Screening fees are separate from your subscription and are charged as a one-time payment.

SCREENING FEES ARE NON-REFUNDABLE ONCE THE REPORT HAS BEEN ORDERED. A consumer report cannot be withdrawn or un-run, and our provider bills us when the order is placed, whether or not you use, agree with, or act on the result.

Reversed screening payments are your responsibility. Where the applicant pays the screening fee, that payment may later be reversed by the applicant's bank or card issuer, for example by a chargeback or an unauthorized-debit return, in many cases after the report has already been produced and paid for. BY ORDERING A SCREENING YOU AGREE THAT IF THE SCREENING PAYMENT IS LATER REVERSED, THE SCREENING FEE, TOGETHER WITH ANY FEE THE REVERSAL ITSELF INCURS, IS YOUR RESPONSIBILITY, AND YOU AUTHORIZE US TO CHARGE THE PAYMENT METHOD ON FILE FOR YOUR ACCOUNT FOR THAT AMOUNT. Any such charge is made by us to you on your own billing account with us; it is NOT a deduction from any Stripe balance holding rent, deposits, or other funds you have collected from tenants. We will charge you under this paragraph only where the screening terms you accepted at the time you placed that order contained it, we will notify you when we do, we will not charge you more than the screening fee plus the reversal fee actually incurred, and if the reversal is later resolved in our favor we will refund that amount to you. The chargeback provisions of Section 12(b) govern tenant payments on your connected account and do not apply to screening fees, which are billed by us and not on your connected account.

No automated adverse action. The Service does not generate, send, or deliver pre-adverse-action or adverse-action notices, and no feature performs those steps for you. Where you decline an applicant based on a report, the Service may flag the screening as requiring adverse-action handling; that flag is a reminder only, and serving the required notices remains entirely your responsibility as described below.

When you order or use a screening report, YOU are the "end user" of the consumer report and are solely responsible for full compliance with the FCRA and all applicable laws, including, without limitation: (a) certifying and ensuring you have a permissible purpose and the applicant's written authorization before ordering any report; (b) using the report only for the permitted tenant-screening purpose and not for any employment, discriminatory, or other impermissible purpose; (c) before taking any adverse action (such as a denial, conditional approval, or higher deposit), providing the applicant the required pre-adverse-action notice with a copy of the report and the CFPB "Summary of Your Rights Under the FCRA"; (d) providing the required adverse-action notice, including the consumer reporting agency's name, address, and telephone number and the applicant's rights; (e) complying with all applicable fair-housing, ban-the-box, fair-chance, criminal-history, source-of-income, and anti-discrimination laws; and (f) properly handling, securing, and disposing of consumer-report information.

You represent and certify that you will comply with all of the foregoing each time you order a report, and you agree to comply with Checkr's applicable terms and certifications. We make no representation regarding the accuracy or completeness of any screening report, which is governed by Checkr's terms and the FCRA. You are solely responsible for all screening and rental decisions, and you agree to defend, indemnify, and hold us harmless as set forth in Section 18 from any claim arising out of your ordering or use of, or any action taken based on, any screening report or your failure to comply with the FCRA or applicable law. We do not advise you on, and are not responsible for, your permissible purpose, adverse-action obligations, or rental decisions.

12. Payments, Subscriptions, and Billing

(a) Payment Processing; The Landlord Is the Merchant of Record. All payment processing, rent collection, and recurring auto-pay are performed by Stripe under its own terms of service and privacy policies, which you must accept and which govern those services. Mortgage data connectivity is provided by Plaid, which imports mortgage account data only and does not process payments for the Service.

Tenant payments are DIRECT CHARGES created on the landlord's own connected Stripe account. THE LANDLORD IS THE MERCHANT OF RECORD FOR RENT, DEPOSITS, AND OTHER TENANT PAYMENTS, AND THOSE FUNDS SETTLE INTO THE LANDLORD'S STRIPE BALANCE. SSR DIGITAL LLC IS NOT A BANK, MONEY TRANSMITTER, MONEY SERVICES BUSINESS, PAYMENT PROCESSOR, OR ESCROW AGENT, AND WE DO NOT HOLD, TRANSMIT, OR HAVE CUSTODY OF THOSE FUNDS. We do not store full payment card numbers or complete bank account credentials; card and bank payment details are collected and handled directly by Stripe, and bank login credentials used to connect a mortgage are collected and handled directly by Plaid. We are not responsible or liable for the acts, omissions, errors, outages, fees, holds, fund-availability timing, failed or reversed transactions, chargebacks, insufficient-funds events, or data practices of these providers, or for any dispute between a landlord and tenant regarding a payment. Except for amounts we charge you directly under Section 11 or subsection (h) below, your sole remedy for any payment issue is against the applicable provider and the other party to the transaction. You authorize the applicable provider to process the transactions you initiate.

To receive tenant payments, a landlord must complete Stripe's onboarding and verification. During that setup we also present payment terms covering returned-payment fees, chargebacks, and the accuracy of the payout details you give us, and we record which version you accepted and when. Subsection (h) below applies only where you accepted those terms. Until Stripe onboarding and verification are complete, tenant payment features are unavailable for that landlord's properties.

(b) Chargebacks and Payment Disputes. Because tenant payments are charged on the landlord's connected account, a chargeback, dispute, or bank return on a tenant payment is debited from the LANDLORD's Stripe balance, and the landlord is the only party who can respond to it and submit evidence. We provide a surface in the Service through which a landlord can view and respond to disputes, and we notify the landlord when a dispute is opened, but we do not respond on your behalf, and some disputes - including certain bank returns - cannot be contested at all. You are responsible for responding within the deadline set by Stripe and the applicable card network or bank, and we are not liable for any amount debited, any dispute fee, or any dispute lost for any reason, including a failure to respond. This paragraph concerns tenant payments only, and it concerns amounts debited from your connected account. A reversal of a SCREENING fee is handled under Section 11, because screening fees are billed by us rather than on your connected account. A returned-payment fee charged to us by our payment processor when a tenant's bank transfer is returned is handled under subsection (h) below, because that fee is billed to us rather than debited from your connected account.

(c) Tenant Processing Fees. Tenant payments carry a processing fee in addition to the amount being paid: 3.5% plus $0.30 for card payments, and 1% capped at $8.00 for bank transfers (ACH). By default the fee is added to the amount the tenant pays. A landlord may instead choose to absorb the fee, in which case it is deducted from the amount the landlord receives. The fee shown to the tenant before payment is the fee charged. This subsection describes processing fees on SUCCESSFUL payments only; it does not cover a returned-payment fee, which is charged only when a bank transfer fails and is addressed in subsection (h). We may change these fees on a prospective basis with notice as described in Section 15.

(d) Refunds of Tenant Payments. A landlord may issue a refund of an eligible tenant payment through the Service. Refunds return the base amount of the payment; processing fees are not returned. Rent payments and payments a landlord recorded as collected outside the Service cannot be refunded through the Service, and must be resolved directly between the landlord and the tenant. Refunds are subject to Stripe's processing and timing, and a landlord remains responsible for complying with any law governing the return of security deposits or other tenant funds.

(e) Subscription Plans and Auto-Renewal. The Service offers a Free tier limited to two (2) properties and paid subscription tiers with additional capacity and features. Plan limits count PROPERTIES, not units. Paid plans are billed in advance on a recurring monthly or annual basis, at the prices and on the billing cycle in effect when you subscribe, and AUTOMATICALLY RENEW for successive periods at the then-current price until cancelled. By subscribing, you authorize us and the applicable billing provider to charge your selected payment method on each renewal until you cancel.

Subscriptions purchased on our website are billed through Stripe. Subscriptions purchased inside our iOS or Android application are billed through Apple or Google as in-app purchases, at the prices shown in the app, WHICH ARE HIGHER THAN OUR WEB PRICES because they include the app store's commission. Which provider bills you depends on where you subscribed.

(f) Cancellation and Refunds of Subscriptions. If you subscribed on our website, you may cancel at any time through your account settings or by contacting us. If you subscribed through an in-app purchase, you must cancel and request any refund through Apple or Google under their terms; we cannot cancel, change, or refund an app store subscription on your behalf. Cancellation stops future renewals; your paid access continues through the end of the period you have already paid for, and your plan will not renew thereafter. Except where required by applicable law or by the applicable app store's terms, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, downgrades, or unused features.

If you downgrade below the number of properties your plan supports, we do not delete any property. Properties beyond your new plan limit become read-only until you upgrade again.

(g) Taxes and Changes. Fees are exclusive of applicable taxes, which you are responsible for. We may change our prices, plan features, or tier limits on a prospective basis with notice as described in Section 15; price changes take effect at your next renewal.

(h) Returned Payment (NSF) Fees. When a tenant pays by bank transfer (ACH) and the transfer is later returned unpaid by the tenant's bank, our payment processor charges us a flat returned-payment fee for the returned debit. This fee is charged to us; it is not a processing fee under subsection (c), it is not affected by whether you absorb or pass through processing fees, and it is not debited from your connected account. You authorize us to charge that returned-payment fee to you, at cost and without markup, using a payment method you have on file, and to notify you when we do. We will charge you under this subsection only where the payment terms you had accepted before the returned payment occurred contained this authorization; if they did not, we bear the fee. We will not charge you more than the amount our processor charged us for that returned payment. If our processor later reverses or refunds that fee to us, or if we charge you in error, we will refund the amount to you; if you believe a returned-payment fee has been charged to you in error, tell us within 60 days of the charge and we will review it. If you have no payment method on file, we will notify you of the amount and may invoice it. Any charge under this subsection is made by us to you on your own billing account with us; it is NOT a deduction from any balance holding rent, deposits, or other funds you have collected from tenants. Nothing in this subsection limits your right to recover the fee from your tenant under a returned-payment, NSF, or similar clause in your lease, subject to applicable law, and we do not charge the tenant for a returned payment.

13. Acceptable Use

You agree not to, and not to permit any third party to: (a) use the Service in violation of any applicable law or regulation, including fair-housing, consumer-protection, FCRA, privacy, tax, and landlord-tenant laws; (b) use the Service to discriminate against any person in violation of applicable law; (c) upload or transmit any content that is unlawful, infringing, defamatory, fraudulent, or that you do not have the right to submit; (d) infringe or misappropriate any intellectual property or privacy right; (e) attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with or disrupt the integrity or performance of the Service; (f) reverse engineer, decompile, scrape, or attempt to extract source code or underlying data except as permitted by law; (g) use the Service to send spam or unsolicited communications, or to harass any user, including tenants; (h) circumvent usage limits, plan restrictions, or access controls; (i) introduce malware or harmful code; or (j) use the Service to build or train a competing product or model.

We may investigate suspected violations and may suspend, restrict, or terminate access for conduct that we reasonably determine violates these Terms or creates legal or operational risk.

14. Termination

You may stop using the Service and terminate your account at any time, including by canceling your subscription as described in Section 12. We may suspend or terminate your access to all or part of the Service, with or without notice, if: (a) you breach these Terms; (b) we are required to do so by law or by a third-party provider; (c) your use creates risk or legal exposure for us, other users, or third parties; (d) your account is inactive for an extended period; or (e) we discontinue the Service or a feature.

Upon termination, your license to use the Service ends and we may deactivate your account. We may delete Your Content following termination, subject to any legal retention obligations and our Privacy Policy; you are responsible for exporting any data you wish to retain before termination becomes effective. Provisions that by their nature should survive termination will survive, including Sections 3, 4, 5, 7 through 13, and 15 through 24.

15. Modifications to the Service and to These Terms

We are continuously improving the Service and may add, change, suspend, or discontinue features, integrations, or sub-processors at any time. We will use commercially reasonable efforts to avoid material adverse disruption, but we are not liable for any modification, suspension, or discontinuation of the Service or any feature.

We may also update these Terms from time to time. If we make material changes, we will provide notice by reasonable means, such as by email to the address on your account or by posting a notice within the Service, and we will update the "Effective Date" below. Changes are effective when posted unless otherwise stated. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service. Changes to the arbitration provision in Section 19 are subject to the opt-out mechanism described in that Section.

16. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL SOFTWARE, AI OUTPUTS, TEMPLATES, DOCUMENTS, REPORTS, ESTIMATES, AND THIRD-PARTY DATA MADE AVAILABLE THROUGH IT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, ANY WARRANTY OF ACCURACY, LEGAL SUFFICIENCY, OR COMPLIANCE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA, DOCUMENT, TEMPLATE, REPORT, ESTIMATE, OR AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR LEGALLY COMPLIANT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY REGARDING LEASE OR LEGAL DOCUMENTS, ELECTRONIC SIGNATURES, TAX REPORTS, INVESTMENT OR VALUATION ESTIMATES, SCREENING RESULTS, OR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SSR DIGITAL LLC OR ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, RENTS, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, OR FOR ANY DAMAGES ARISING FROM LEGAL, TAX, INVESTMENT, VALUATION, SCREENING, OR PAYMENT OUTCOMES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) ONE HUNDRED U.S. DOLLARS (US$100) OR (b) THE TOTAL FEES YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ALLOCATE THE RISKS BETWEEN THE PARTIES AS REFLECTED IN THE PRICING OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU; IN SUCH CASES OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless SSR Digital LLC and its affiliates, officers, members, employees, agents, licensors, and suppliers from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service; (b) Your Content and your submission of any third-party personal information; (c) your violation of these Terms or any applicable law or regulation; (d) your activities as a landlord, property manager, or tenant, including your leases, rental and tenant-selection decisions, deposits, evictions, and landlord-tenant disputes; (e) your tenant-screening activities, including any violation of the FCRA or related laws; (f) your documents, electronic signatures, tax filings, financial, and investment decisions; (g) payment disputes between you and any tenant or other user; or (h) your infringement or violation of any third party's intellectual property, privacy, or other rights.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense. You will not settle any matter that imposes any obligation on us without our prior written consent.

19. Binding Arbitration; Class-Action and Jury-Trial Waiver

PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES YOU AND US TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS. IT CONTAINS A 30-DAY OPT-OUT RIGHT.

(a) Agreement to Arbitrate. You and we agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms, or the breach, termination, enforcement, interpretation, or validity thereof (a "Dispute"), will be resolved exclusively by FINAL AND BINDING INDIVIDUAL ARBITRATION, rather than in court, except as expressly provided below. This agreement to arbitrate is governed by the Federal Arbitration Act.

(b) Administrator and Rules. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by these Terms. The AAA Rules and filing instructions are available at www.adr.org. The arbitration will be conducted by a single arbitrator. Unless you and we agree otherwise, any in-person hearing will take place in Texas, and you may also elect a telephonic, video, or documents-only proceeding where permitted by the AAA Rules.

(c) Class-Action and Jury Waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding. YOU AND WE WAIVE ANY RIGHT TO A TRIAL BY JURY. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court, while the remaining claims proceed in arbitration.

(d) 30-Day Right to Opt Out. You may opt out of this arbitration agreement and class-action waiver by sending written notice to legal@property-folio.com within thirty (30) days after you first accept these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, the arbitration provisions of this Section will not apply to you, but the rest of these Terms, including the governing-law and venue provisions in Section 20, will continue to apply. Opting out of this arbitration agreement has no effect on any prior arbitration agreement you may have with us.

(e) Small-Claims Carve-Out. Notwithstanding the foregoing, either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies and remains in that court on an individual (non-class) basis.

(f) Injunctive Relief; Intellectual Property. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, pending completion of arbitration.

(g) Costs and Authority. Payment of arbitration fees will be governed by the AAA Rules. The arbitrator has exclusive authority to resolve any Dispute, including the arbitrability of any claim, except that a court will decide the enforceability of the class-action waiver in subsection (c). The arbitrator's award is final and binding, and judgment on the award may be entered in any court having jurisdiction.

20. Governing Law and Venue

These Terms and any Dispute will be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles, and, with respect to arbitration, the Federal Arbitration Act. Subject to the arbitration provisions in Section 19, you and we agree that any Dispute not subject to arbitration (including any claim for which arbitration is found inapplicable, any claim by a user who has opted out of arbitration, the small-claims carve-out, and actions to enforce an arbitration award or seek equitable relief) will be brought EXCLUSIVELY in the state or federal courts located in Texas. You and we consent to the exclusive personal jurisdiction and venue of those courts and waive any objection based on inconvenient forum or otherwise.

21. Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them, by operation of law or otherwise, without our prior written consent, and any attempted assignment in violation of this Section is void. We may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

22. Force Majeure

We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, governmental action, labor disputes, internet or telecommunications failures, power outages, cyberattacks, or the failure, interruption, or unavailability of any third-party service, sub-processor, hosting provider, or payment processor.

23. Severability; Waiver; Entire Agreement

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect, except as otherwise provided in Section 19(c). Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that or any other right or provision, and any waiver must be in writing to be effective.

These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the same subject matter. No third party is a beneficiary of these Terms except as expressly stated. Section headings are for convenience only and do not affect interpretation.

24. Notices and Contact

We may provide notices to you by email to the address associated with your account, by posting within the Service, or by other reasonable means; you consent to receiving notices electronically. Notices are deemed given when sent or posted.

For legal and Terms-related matters, including arbitration opt-out notices, contact us at legal@property-folio.com. For privacy-related inquiries, contact us at privacy@property-folio.com. The Service is operated by SSR Digital LLC.

Revision history: August 31, 2026 - added Section 12(h) (returned-payment fees), clarified Sections 12(b) and 12(c), and noted in Section 12(a) that landlords accept payment terms during payment setup. August 26, 2026 - previous version.

Effective Date: August 31, 2026.